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Contact & Support

How Can We Help?

Contact NuCast for sales, technical support, billing or account assistance. Submit a support request and we'll route it to the appropriate team.

Submit A Request → My NuWeb Client Portal
✓ General Sales
✓ Technical Support
✓ Billing & Account Enquiries
NuCast Support Here To Help
Support Request
Get Your Request To The Right Team

Choose the relevant department and priority, provide the details of your request and attach supporting files where required.

01
Select A Department Sales, technical support or billing.
02
Tell Us What You Need Add your subject, priority and message.
03
Receive Your Ticket Reference Your request is submitted to our support system.
General Sales Product, service and pre-sales enquiries
Technical Support Help with your existing NuCast services
Billing & Account Enquiries Billing, payments and account assistance
Create Support Request

Contact The NuCast Team

Complete the support request form and select the department that best matches your enquiry. Your request will be submitted directly into our support system.

! Existing Customer?

If your request relates to an existing NuCast service, please use the email address registered to your customer account when completing this form.

For urgent technical support, you can also sign directly into your My NuWeb client portal to access your account and support requests.

✓
Direct Support Request Your message is submitted into our support system as a ticket.
✓
Choose Your Priority Select Low, Medium or High priority depending on your request.
✓
Add Supporting Files Attach screenshots, PDFs, text files or other supported files where useful.
✓
Ticket Confirmation Your ticket reference is displayed after a successful submission.
My NuWeb Client Portal Existing customers can sign in for direct account and support access.
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Support Request

Create New Support Request

Complete the form below and provide as much information as possible.

Existing customer requesting technical support? Please use the email address registered to your NuCast customer account wherever possible. For urgent technical support, you can also sign directly into the My NuWeb client portal .
Optional. Up to 5 files, maximum 10 MB per file. Allowed: JPG, JPEG, GIF, PNG, TXT, PDF and WEBP.
Support Resources

Looking For Something Else?

Existing customers can manage their account through the client portal, while our Help Centre provides useful guides and support resources.

HELP

NuCast Help Centre

Browse guides and resources covering NuCast services, broadcasting and station management.

Visit Help Centre →
NuCast Support

Need Assistance?

Submit a support request above or, if you're an existing customer requiring urgent assistance, sign directly into your My NuWeb client portal.

Submit A Request → My NuWeb Client Portal